Privacy Policy

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Privacy Policy

Global Listings: Our Privacy Policy

Introduction

Privacy is essential to Global Listings Limited; for our clients, our staff and all other individuals whose data we may collect for the purposes of carrying out our business.

The information within this privacy notice explains: why we collect the data that we collect, how we use that data, how it is stored, and how to get in touch with us if you have any questions or concerns.

The services covered by this Privacy Policy include: distribution of TV programme information via email; Global Listings’ websites and other online services; finance, recruitment and HR.

We encourage all of our clients, staff and other contacts to read the policy carefully and contact us if they have any questions or concerns relating to it.

Data Controller

Global Listings Limited’s data controller can be contacted at: data.controller@globallistings.info or by telephone on +44 (0)20 7702 4436.

Information We Collect

The information that we collect varies according to the individual and the purposes for which we are collecting the data.

For media contacts to whom we send TV programme information materials, it is limited to:

Name, Job Title, Company Name, Business Email Address, Business Telephone Number, Business Address

This information is collected in a number of different ways. In some cases it is when members of the media proactively ask Global Listings or our broadcast clients to add them to mailing lists. In other cases, we research via publicly available outlets (such as media organisations’ own websites) to identify the individuals at those organisations who should receive TV programme information relating to our TV channel clients. Our basis for so doing is the Legitimate Interest element of the GDPR legislation and we have conducted and documented a Legitimate Interest Assessment on this basis.

For staff (full time and all others) and language editors, this is provided by the individual to us with their consent and is limited to:

Name, Email and Postal Address, Contact Telephone Number, CV, Subject Areas of Expertise, Language Combinations, Fees

For contacts who wish to be added to our newsletter mailing list and proactively complete the Newsletter sign-up field on the Global Listings websites (i.e. with their consent):

Email address

For contacts who complete the Contact Us form on the Global Listings websites (again with their consent):

Name, Company Name, Email Address, Phone Number

How We Use The Information We Collect

For members of the media, we use the business contact data to deliver TV programme information (for example, TV listings schedules, programme highlights information, Electronic Programme Guide files etc) via email. You may choose to opt out of receiving this information at any time by contacting us (details are provided in every such email that we send).

For job applications, we use the information for assessment purposes and – in the case of translators and language editors – we store their details (as listed in the previous section) in our secure database and use it to identify translators’ suitability for specific projects.

For newsletter sign-ups and messages received from the ‘Contact Us’ area of the Global Listings website, we may use your email address to send you newsletters that you have consented to receive, or to respond to your message/query.

We never sell any of the personal data that we store to anyone else.

Legal Basis For Using The Information We Collect

For our TV programme information distribution to the media, our basis for storing the information is the Legitimate Interest element of the GDPR legislation and we have conducted and documented a Legitimate Interest Assessment on this basis.

All other types of data processed (applications received for recruitment purposes, messages received from our websites, newsletter sign-ups) are covered by the Consent element of the GDPR legislation.

Personal Data Storage and Security

The personal data described above is held on Global Listings’ secure servers. Global Listings has implemented security standards with the inclusion of very strong firewall policies, data access management policies as well as the inclusion of fully updated anti-virus systems and email virus/spam filtering.

Personal data is stored as long as it is needed for us to honour our contractual obligations. When we dispose of personal data, we do so securely.

Your Rights In Relation To Personal Data

We fully respect the rights of data subjects to access and control the personal data that we store.

Your rights include:

To be informed about how we use personal data (which is set out in the Policy)

To have accurate information held about you, and to request to have that information updated if it is inaccurate. You may do so using the ‘Contact Us’ form on our website, by emailing data.controller@globallistingsinfo or by telephoning us on +44 (0) 20 7702 4436.

To ask us to delete your data (we may not always be able to delete it if there are legal grounds for us to retain it)

To request a copy of your personal data

To request that we stop using your data for certain purposes, or to restrict our use of your information. There may be situations in which we are legally entitled to refuse that request

To withdraw your consent

Further information about your rights is available

To exercise your rights, please email us at data.controller@globallistingsinfo or by telephoning us on +44 (0) 20 7702 4436.

We may request additional information so that we can verify your identity.

We may also need to contact you to ask you for further information in relation to your request to help us enact your rights in accordance with the law.

We will try to respond to all legitimate requests within one month. However, occasionally it may take us longer if your request is particularly complicated or you have made a number of requests. In such circumstances, we will notify you.

We may withhold personal information that you request to the extent permitted by law.

Contact Us

Global Listings Limited’s data controller can be contacted at: data.controller@globallistings.info or by telephone on +44 (0)20 7702 4436. Alternatively you may contact us via the ‘Contact Us’ page on our website.

Access To Secure Areas of the Global Listings Website and Associated Services

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or our associated services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to third parties.

This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your use of our website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Links to other websites / third party content

Links to third party companies from the Global Listings website are provided for information purposes only and do not constitute an endorsement from Global Listings.

Global Listings does not assume any responsibility for the content or any information contained within any third party company websites linked to from Global Listings’ own websites.

What the industry says about us

DAILY MAIL, DMG MEDIA, UK

Global Listings’ press schedules are very good and always delivered on time. The staff are great and always at hand to respond to any queries that we may have. Programme amendments are also communicated accurately and in a timely manner.

NG Broadcasting, Digital Terrestrial TV Operator, Asia

We rate your EPG service as excellent. The data is detailed and also always delivered on time. We have never had any issue with any of your EPGs. Thanks for the great service.